Tom Kucera

Tom Kucera is the President and Founder with primary focus on Marketing and Sales. His commitment to better understand and discover improved customer retention techniques that began over a decade ago continues today. He writes articles providing practical retention recommendations for newspaper circulators and addresses newspaper executive conferences to discuss this vital issue. In recent years, he and his business partner, Sandra Tibbetts, have led CLC into new service vistas by opening a new division committed to assisting small businesses retain their client base and to locate new sales opportunities.

After retiring from US West in 1993, his interest was piqued by telemarketing as an inexpensive and effective delivery channel. Practical experience gained by working within the industry convinced him there were better ways to use the channel so he founded Customer Loyalty Concepts, Inc. in 1994.  As the company name implies, our expertise is “customer loyalty” based and our value is to help clients build relationships that will result in long-term purchasing patterns. Tom and his wife, Jill, reside in Littleton, Colorado though they still consider themselves natives of Oregon where they spent their childhood and much of their adult lives. The great Northwest still attracts them but their two daughters reside in Colorado with their husbands. Three granddaughters provide a very strong tie that binds them to the Rocky Mountain state.

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