This training material is to be used to learn the policies and procedures for Customer Loyalty Concepts, Inc., further to be known as CLC.  Employees working for CLC, Inc. must have a complete and thorough understanding of the concepts in this training material.

The Training tab is here to give you a general understanding of the responsibilities of a Customer Loyalty Concepts employee.  Some of the information in the 11 sections is outdated at the moment but you will still be able to get a good understanding of what is expected of a caller employee.  These 11 sections will be updated shortly.

Training
Section 1 - Introduction
Section 2 - Working At Home
Section 3 - Daily, Weekly and Bi-Weekly Tasks
Section 4 - CLC, Inc. Website
Section 5 - CMX40 Program
Section 6 - Dialing
Section 7 - Types of Calls
Section 8 - Quick Reference Scripts
Section 9 - Handling Certain Call Scenarios
Section 10 - Common Technical Problems
Section 11 - Frequently Asked Questions