This training material is to be used to learn the policies and procedures for Customer Loyalty Concepts, Inc., further to be known as CLC.  Any person desiring to work with CLC, Inc. must have a complete and thorough understanding of the concepts in this training material. You are welcome and encouraged to preview ALL sections of this training.

If you are interested in employment you will need to meet all of the requirements listed below.

• Evening dialing is required. 5pm to 9pm into the time zone you are dialing.  Legal calling time is 9am to 9pm Monday-Friday into the time zone you are dialing.
  
• We no longer work on the weekends.  
• Strong computer proficiency.
  
• Personable, professional and enthusiastic voice.  
• Pentium IBM compatible or better PC, NO MACINTOSH.
  
• Windows XP SP 2 or better. NO Windows MILLENNIUM.  
• Minimum 512 MB of available RAM .
  
• Minimum 1 GB of available hard drive space.
  
• Broadband high speed Internet Connection, (Cable or DSL).
  
• Current/updated anti virus protection.  
• Any type of reliable voice messaging, not an answering machine.  
• Mozilla Firefox Internet browser.
  
• Reliable email service.  
• USB headset plugged into your PC.
• A quiet area to work in with no interruptions.

Once you have met all of the requirements, email Nancy George:  ngeorge@customloyal.com

In your email message state:

1. That you have looked over the website.
   
2. That you meet all of the requirements listed.
3. Include your full name.
4. Include your phone number with your area code.
   

Once you reply correctly by email, your application process will begin.  If it is determined that we have a relationship that will work and you meet all of the requirements you will be scheduled in the next available training.  Customer Loyalty Concepts, Inc. is a rapidly growing nationwide business.  Since there are far more applicants than there are positions available, there may be a wait for you to be contacted.

You may now continue your preview of the training.

The Training tab is there to give you a general understanding of the responsibilities of a Customer Loyalty Concepts employee.  Just PREVIEW the 11 sections.  Some of the information in the 11 sections is outdated at the moment but you will still be able to get a good understanding of what is expected of a caller employee.  These 11 sections will be updated shortly.

Training
Section 1 - Introduction
Section 2 - Working At Home
Section 3 - Daily, Weekly and Bi-Weekly Tasks
Section 4 - CLC, Inc. Website
Section 5 - CMX40 Program
Section 6 - Dialing
Section 7 - Types of Calls
Section 8 - Quick Reference Scripts
Section 9 - Handling Certain Call Scenarios
Section 10 - Common Technical Problems
Section 11 - Frequently Asked Questions