Clients receive reports designed to:

• Allow them quick and accurate response to subscriber concerns
• Identify work processes and/or individuals requiring management attention so other subscribers will not be impacted.
• Evaluate the cost/benefit ratio for the services we provide.

Welcome Call ( Start Verification)

• Same day Starts Not Started “Flash” report so you can initiate delivery the next morning following our contact.  Prompt action to correct a problem produces a positive impression with a subscriber.
• Next Day by 10:00 am spreadsheet listing of:
  • Subscriber issues requiring your attention are clearly and concisely stated from the subscriber viewpoint.  All contact information and the name of the person with whom we spoke is provided.
  • A listing of all credit cards and other subscriber financial information. 
• Weekly/monthly scorecard of home delivery “starts started” statistics by organizational level from company totals down through individual routes.  You can easily spot the organization with less than satisfactory results.  They in turn can identify the people within their organization that are responsible.
• Weekly/monthly statistical reports showing our success in contacting subscribers and the subscriber responses.  Our contact rates (completed subscriber contacts and bad phone numbers) will be 80% or better over a 7 – 10 day calling cycle.   Most completed contacts occur in the first 3 to 4 days. Included is cost/benefit data.
• Sales vendor scorecard of order quality.  Provide us the vendor identification and their agent identification and we will show you monthly how solid were their orders (did not order and cancels) and order quality data such as address and phone numbers.

All Other Services

• Same Day Daily Flash Report will show Starts still not started.  Studies show these are the most vulnerable subscribers and they were now disappointed twice (complaint follow-up only).
• Next Day by 10:00am listing of subscriber issues requiring your attention clearly and concisely stated from their viewpoint.  All contact information and the name of the person we spoke with is provided. 
• Weekly/monthly statistical reports showing our success in contacting subscribers and the subscriber responses.  Our contact rates (completed subscriber contacts and bad phone numbers) will be 80% or better over a 7 – 10 day calling cycle.   Most of those contacts occur in the first 3 to 4 days.